REAL PEOPLE RUNNING THEIR OWN THING
Real-life days - the mess, and what’s changed.
BEFORE
I had to go through countless Slack channels and emails from Operations, customers and other product owners.
WITH ORB
I ask Orb and have a clear list of issues, properly sourced and quantified.
Orb helps me turn conversations into work which I can then track seamlessly.
BEFORE
I was manually maintaining a task list on Apple Notes, marking emails as unread and creating reminders for important emails.
WITH ORB
I get notified by Orb when I promised to respond before a deadline or if an important email has been left untouched.
It uncovered an email from a prospect I should have responded to 2 days ago, and drafted a simple answer to all their questions.
BEFORE
I was reviewing invoices manually and approving them just before payment without having the time to check them one by one.
WITH ORB
Orb highlights vendors that have cost more than usual and finds the reasons for any possible cost increase.
Orb found a mistake in an invoice I received. I saved €250.
BEFORE
I was checking my emails twice a day, reviewing them all one by one. The problem was that Gmail lists them chronologically and not by importance.
WITH ORB
I know what to address first: what is most pressing and what is most important.
Between all my meetings I check Orb to check the messages I need to urgently respond to and review the drafts prepared by Orb. My colleagues think I have superpowers.
BEFORE
Scheduling shoots with clients was taking multiple back and forths. With multiple requests happening simultaneously, I was oftentimes having double bookings.
WITH ORB
With Orb, it is easier for me to organise my schedule and conflicts are highlighted ahead of time which allows me to re-schedule them. This only has allowed me to avoid cancelling valuable shoots at the last minute.
It helps me avoid double-bookings and manage my shoot calendar.
BEFORE
Customers often contact me on Instagram, telling me about their objectives and preferences. Every time the conversation moves by email or to WhatsApp, I lose that precious context.
WITH ORB
Now I just ask Orb what a particular customer wants. My communications to them are drafted by Orb using that full context. I don’t have to search through my different communication tools.
Conversations with my customers happen on my 2 IG profiles, WhatsApp, emails. With Orb, I don’t lose track anymore.
BEFORE
I continuously receive feedback from our customer support agents on our product. I had to create a spreadsheet to categorise the problems and count their frequency.
WITH ORB
Orb does that seamlessly when I ask Orb every morning on WhatsApp to create a table summarising all customer related issues.
Orb centralises and helps me prioritise all fixes to customer pain points.
BEFORE
I had to review call transcripts, read customer email communication, and ask Claude to summarise the performance of my agents.
WITH ORB
Orb is even faster, it creates the performance review report every week and highlights for me issues I can then tackle in my CS performance meetings.
Orb reads all call transcripts and generates monthly performance reviews for my 20 agents in less than 5 minutes instead of 3 hours.
BEFORE
I had to go on QuickBooks, review my financial plan on Excel, check my spend on Revolut, look at my sales pipeline on Slack.
WITH ORB
I now just need to ask Orb on Slack to give me a summary of the week. And it gives me a detailed picture in seconds.
I am asking my Orb on WhatsApp how my business is performing this week: my revenues, costs, staff availability.
BEFORE
Without Orb, I would have had to give Claude context on what I do and what I want to accomplish, and then ask my questions. It gives me a lengthy response and I need to do 4-5 back and forth with Claude so that it is spot on. It then gives me a Google Sheet I need to modify and share with my collaborators.
WITH ORB
Orb finds details on my business on my Google Drive, reviews how I incorporate my business in the UK and gives me a tailored plan which it uploads to the Orb dashboard, distributing work to myself, my CFO and my COO.
I have asked Orb to prepare a plan to incorporate my business in 2 countries and help me coordinate lawyers.
BEFORE
In all fairness, ChatGPT was already doing a seriously good job. But then I had to feed it with what happened in my business in the past quarter.
WITH ORB
Orb being already connected to my tools, it gave me a draft presentation in a matter of minutes.
It takes me 3 minutes to prepare Board meeting presentations summarising our quarter, instead of hours. I don’t have to upload everything and do back-and-forth with ChatGPT anymore.
BEFORE
I was responding to all job enquiries manually, asking the same questions that would then allow me to send a quote.
WITH ORB
Orb drafts the qualification questions for me, taking into account the particularities of the jobs. It then suggests me a quote, considering my past offers and competing assignments.
I can now respond to job enquiries and qualify leads in a matter of clicks.